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Zappos Library
Zappos Library
$   
Many of our customers and partners ask us, What inspires the Zappos culture and the mantra POWERED by SERVICE? In essence, What WOWs Zappos? One way we can share that with our community is the Zappos Library. Here you'll find a collection of books that get us fired up about our customers, the products we buy, and the world we live in. Each of these books can be found in the front lobby of our offices and are widely read and discussed throughout the company. We hope you'll be as WOW'd by them as we are.
 SKU 2200
Zappos Library - All Marketers Are Liars (N/A) - Accessories
Zappos Library - All Marketers Are Liars (N/A) - Accessories
19.16 $   
Shoespad.com is proud to offer the Shoespad Library - All Marketers Are Liars (N/A) - Accessories: Title: All Marketers Are Liars: The Power of Telling Authentic Stories in a Low-Trust World Synopsis: Every marketer tells a story. And if they do it right, we believe them. We believe that wine tastes better in a $20 glass than a $1 glass. Successful marketers don't talk about features or even benefits. Instead, they tell a story. A story we want to believe. This is a book about doing what consumers demand--painting vivid pictures that they choose to believe. Every organization--from nonprofits to car companies, from political campaigns to wineglass blowers--must understand that the rules have changed (again). In an economy where the richest have an infinite number of choices (and no time to make them), every organization is a marketer and all marketing is about telling stories. Marketers succeed when they tell us a story that fits our worldview, a story that we intuitively embrace and then share with our friends. But beware: If your stories are inauthentic, you cross the line from fib to fraud. Marketers fail when they are selfish and scurrilous, when they abuse the tools of their trade and make the world worse. This is a powerful book for anyone who wants to create things people truly want as opposed to commodities that people merely need. About the Author: Seth Godin is an entrepreneur, a sought-after lecturer, a monthly columnist for Fast Company , and an all-around business gadfly. He s the bestselling author of Permission Marketing , Unleashing the Ideavirus , The Big Red Fez , Survival Is Not Enough , and Purple Cow . Product Details Format: Hardcover, 208 pages; Publisher: Penguin Group; Imprint: Portfolio (May 2005); Subject: Marketing; ISBN: 9781591841005; Dimensions: 8 x 5 inches.
 SKU 74248961871
Zappos Library - Co-opetition (N/A) - Accessories
Zappos Library - Co-opetition (N/A) - Accessories
12.89 $   
Shoespad.com is proud to offer the Shoespad Library - Co-opetition (N/A) - Accessories: Title: Co-opetition: A Revolution Mindset That Combines Competition and Cooperation: The Game Theory Strategy That's Changing the Game of Business Synopsis: The New York Times and Business Week bestseller Co-opetition revolutionized the game of business. With over 40,000 copies sold and now in its 9th printing, Co-opetition is a business strategy that goes beyond the old rules of competition and cooperation to combine the advantages of both. Co-opetition is a pioneering, high profit means of leveraging business relationships. Dozens of successful companies have been using the strategies of co-opetition to change the game of business to their benefit. Formulating strategies based on game theory, authors Brandenburger and Nalebuff created a book that's insightful and instructive for managers eager to move their companies into a new mind set. Product Details Authors: Adam M. Brandenburger and Barry J. Nalebuff; Format: Trade Paperback, 304 pages; Publisher: Random House; Imprint: Currency (December 1997); Subject: Strategic planning, Competition, Cooperation, Game theory; ISBN: 9780385479509; Dimensions: 9 x 6 inches.
 SKU 74261591871
Zappos Library - First, Break All The Rules (N/A) - Accessories
Zappos Library - First, Break All The Rules (N/A) - Accessories
19.8 $   
Shoespad.com is proud to offer the Shoespad Library - First, Break All The Rules (N/A) - Accessories: Title: First, Break All The Rules: What the World's Greatest Managers Do Differently Synopsis: The greatest managers in the world seem to have little in common. They differ in sex, age, and race. They employ vastly different styles and focus on different goals. Yet despite their differences, great managers share one common trait: They do not hesitate to break virtually every rule held sacred by conventional wisdom. They do not believe that, with enough training, a person can achieve anything he sets his mind to. They do not try to help people overcome their weaknesses. They consistently disregard the golden rule. And, yes, they even play favorites. This amazing book explains why. Marcus Buckingham and Curt Coffman of the Gallup Organization present the remarkable findings of their massive in-depth study of great managers across a wide variety of situations. Some were in leadership positions. Others were front-line supervisors. Some were in Fortune 500 companies; others were key players in small, entrepreneurial companies. Whatever their situations, the managers who ultimately became the focus of Gallup's research were invariably those who excelled at turning each employee's talent into performance. In today's tight labor markets, companies compete to find and keep the best employees, using pay, benefits, promotions, and training. But these well-intentioned efforts often miss the mark. The front-line manager is the key to attracting and retaining talented employees. No matter how generous its pay or how renowned its training, the company that lacks great front-line managers will suffer. Buckingham and Coffman explain how the best managers select an employee for talent rather than for skills or experience; how they set expectations for him or her -- they define the right outcomes rather than the right steps; how they motivate people -- they build on each person's unique strengths rather than trying to fix his weaknesses; and, finally, how great managers develop people -- they find the right fit for each person, not the next rung on the ladder. And perhaps most important, this research -- which initially generated thousands of different survey questions on the subject of employee opinion -- finally produced the twelve simple questions that work to distinguish the strongest departments of a company from all the rest. This book is the first to present this essential measuring stick and to prove the link between employee opinions and productivity, profit, customer satisfaction, and the rate of turnover. There are vital performance and career lessons here for managers at every level, and, best of all, the book shows you how to apply them to your own situation. About the Authors: Marcus Buckingham spent 17 years at the Gallup Organization, where he conducted research into the world's best leaders, managers, and workplaces. The Gallup research later became th.
 SKU 74254221871
Zappos Library - Flipping The Switch (N/A) - Accessories
Zappos Library - Flipping The Switch (N/A) - Accessories
13.57 $   
Shoespad.com is proud to offer the Shoespad Library - Flipping The Switch (N/A) - Accessories: Title: Flipping The Switch: Unleash the Power of Personal Accountability Using the QBQ! Synopsis: In his bestselling book QBQ! The Question Behind the Question , John G. Miller revealed how personal accountability helps to create opportunity, overcome obstacles, and achieve goals by eliminating blame, complaining, and procrastination. The result? Stronger organizations, more dynamic teams, and healthier relationships. Now Miller takes readers to the next level to show how they can use the power of the QBQ! and personal accountability every day. When a light switch is flipped the flow of energy that is released reaches the lightbulb in an instant, bringing it to life. Similarly, asking the right kind of question--a QBQ--is the first step to empowering what Miller calls the Advantage Principles--five essential practices that will lead to a richer experience in every aspect of life: LEARNING: live an engaged and energized life through positive personal growth and change OWNERSHIP: attain goals by becoming a solution-oriented person who solves problems CREATIVITY: find new ways to achieve by succeeding within the box SERVICE: build a legacy by helping others succeed TRUST: develop deep and rewarding relationships With compelling real-life stories and keen insights, Miller demonstrates how anyone can find success and satisfaction by flipping the switch. About the Author: John G. Miller is the author of Personal Accountability and founder of QBQ, Inc., an organizational development firm dedicated to Helping Organizations Make Personal Accountability a Core Value. He is a graduate of Cornell University, and has been actively involved in the training and development industry since 1986. He lives in Denver, Colorado, with his wife, Karen, and their seven children. Product Details Format: Hardcover, 144 pages; Publisher: Penguin Group; Imprint: Putnam Adult (December 2005); Subject: Choice, Decision making, Problem solving, Responsibility; ISBN: 9780399152955; Dimensions: 8 x 5 inches.
 SKU 74248971871
Zappos Library - Flow - Accessories
Zappos Library - Flow - Accessories
11.2 $   
Shoespad.com is proud to offer the Shoespad Library - Flow - Accessories: Title: Flow: The Psychology of Optimal Experience Synopsis: The bestselling introduction to flow--a groundbreaking psychological theory that shows readers how to improve the quality of life. Flow was shown on the 1993 NBC Super Bowl broadcast as the book that inspired Jimmy Johnson, then coach of the Dallas Cowboys. It was also a selection of the Book-of-the-Month Club and the Quality Paperback Book Club. About the Author: Mihaly Csikszentmihalyi is professor and former chairman of the Department of Psychology at the University of Chicago. Product Details Format: Trade Paperback, 320 pages; Imprint: Harper Perennial (1991); Subject: Happiness, Attention; ISBN: 9780060920432; Dimensions: 8 x 5 inches.
 SKU 74262231
Zappos Library - Freakonomics - Accessories
Zappos Library - Freakonomics - Accessories
16.77 $   
Shoespad.com is proud to offer the Shoespad Library - Freakonomics - Accessories: Title: Freakonomics: A Rogue Economist Explores the Hidden Side of Everything [Revised and Expanded] Synopsis: Which is more dangerous, a gun or a swimming pool? What do school teachers and sumo wrestlers have in common? Why do drug dealers still live with their moms? How much do parents really matter? How did the legalization of abortion affect the rate of violent crime? These may not sound like typical questions for an economist to ask. But Steven D. Levitt is not a typical economist. He is a much-heralded scholar who studies the riddles of everyday life from cheating and crime to sports and child-rearing and whose conclusions turn conventional wisdom on its head. Freakonomics is a groundbreaking collaboration between Levitt and Stephen J. Dubner, an award-winning author and journalist. They usually begin with a mountain of data and a simple question. Some of these questions concern life-and-death issues; others have an admittedly freakish quality. Thus the new field of study contained in this book: freakonomics. Through forceful storytelling and wry insight, Levitt and Dubner show that economics is, at root, the study of incentives how people get what they want, or need, especially when other people want or need the same thing. In Freakonomics , they explore the hidden side of.. well, everything. The inner workings of a crack gang. The truth about real-estate agents. The myths of campaign finance. The telltale marks of a cheating schoolteacher. The secrets of the Ku Klux Klan. What unites all these stories is a belief that the modern world, despite a great deal of complexity and downright deceit, is not impenetrable, is not unknowable, and if the right questions are asked is even more intriguing than we think. All it takes is a new way of looking. Freakonomics establishes this unconventional premise: If morality represents how we would like the world to work, then economics represents how it actually does work. It is true that readers of this book will be armed with enough riddles and stories to last a thousand cocktail parties. But Freakonomics can provide more than that. It will literally redefine the way we view the modern world. About the Authors: Steven D. Levitt teaches economics at the University of Chicago; he recently received the John Bates Clark Medal, awarded every two years to the best American economist under forty. Stephen J. Dubner is a former writer and editor at the New York Times Magazine , and lives in New York City with his family. Product Details Format: Hardcover, 336 pages; Imprint: William Morrow (2005); Subject: Economics Psychological aspects, Economics Sociological aspects; ISBN: 9780061234002; Dimensions: 9 x 6 inches.
 SKU 74262241
Zappos Library - Go Put Your Strengths to Work (N/A) - Accessories
Zappos Library - Go Put Your Strengths to Work (N/A) - Accessories
19.8 $   
Shoespad.com is proud to offer the Shoespad Library - Go Put Your Strengths to Work (N/A) - Accessories: Title: Go Put Your Strengths to Work: 6 Powerful Steps to Achieve Outstanding Performance Synopsis: Beginning with the million-copy bestsellers First, Break All the Rules and Now, Discover Your Strengths , Marcus Buckingham jump-started the strengths movement that is now sweeping the work world, from business to government to education. Now that the movement is in full swing, Buckingham's new book answers the ultimate question: How can you actually apply your strengths for maximum success at work? Research data show that most people do not come close to making full use of their assets at work -- in fact, only 17 percent of the workforce believe they use all of their strengths on the job. Go Put Your Strengths to Work aims to change that through a six-step, six-week experience that will reveal the hidden dimensions of your strengths. Buckingham shows you how to seize control of your assets and rewrite your job description under the nose of your boss. You will learn: Why your strengths aren't what you are good at and your weaknesses aren't what you are bad at. How to use the four telltale signs to identify your strengths. The simple steps you can take each week to push your time at work toward those activities that strengthen you and away from those that don't. How to talk to your boss and your colleagues about your strengths without sounding like you're bragging and about your weaknesses without sounding like you're whining. The fifteen-minute weekly ritual that will keep you on your strengths path your entire career. With structured exercises that will become part of your regular workweek and proven tactics from people who have successfully applied the book's lessons, Go Put Your Strengths to Work will arm you with a radically different approach to your work life. As part of the book's program you'll take an online Strengths Engagement Track, a focused and powerful gauge that has proven to be the best way to measure the level of engagement of your strengths or your team's strengths. You can also download the first two segments of the renowned companion film series Trombone Player Wanted. Go Put Your Strengths to Work will open up exciting uncharted territory for you and your organization. Join the strengths movement and thrive. About the Author: Marcus Buckingham spent 17 years at the Gallup Organization, where he conducted research into the world's best leaders, managers, and workplaces. The Gallup research later became the basis for the bestselling books First, Break All the Rules and Now, Discover Your Strengths , both co-authored by Buckingham. He has been the subject of in-depth profiles in The New York Times , Fortune , Business Week , and Fast Company . He now has his own company, providing strengths-based consulting, training, and e-learning. He lives in Southern California with his wife, Jane, and their two children, Jackson and Lilia. Pr.
 SKU 74254231871
Zappos Library - Good to Great - Accessories
Zappos Library - Good to Great - Accessories
16.5 $   
Shoespad.com is proud to offer the Shoespad Library - Good to Great - Accessories: Title: Good to Great: Why Some Companies Make the Leap..and Others Don't Synopsis: The Challenge Built to Last , the defining management study of the nineties, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the very beginning. But what about the company that is not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness? The Study For years, this question preyed on the mind of Jim Collins. Are there companies that defy gravity and convert long-term mediocrity or worse into long-term superiority? And if so, what are the universal distinguishing characteristics that cause a company to go from good to great? The Standards Using tough benchmarks, Collins and his research team identified a set of elite companies that made the leap to great results and sustained those results for at least fifteen years. How great? After the leap, the good-to-great companies generated cumulative stock returns that beat the general stock market by an average of seven times in fifteen years, better than twice the results delivered by a composite index of the world's greatest companies. The Comparisons The research team contrasted the good-to-great companies with a carefully selected set of comparison companies that failed to make the leap from good to great. What was different? Why did one set of companies become truly great performers while the other set remained only good? Over five years, the team analyzed the histories of all twenty-eight companies in the study. After sifting through mountains of data and thousands of pages of interviews, Collins and his crew discovered the key determinants of greatness -- why some companies make the leap and others don't. The Findings The findings of the Good to Great study will surprise many readers and shed light on virtually every area of management strategy and practice. The findings include: Level 5 Leaders: The research team was shocked to discover the type of leadership required to achieve greatness. The Hedgehog Concept (Simplicity within the Three Circles): To go from good to great requires transcending the curse of competence. A Culture of Discipline: When you combine a culture of discipline with an ethic of entrepreneurship, you get the magical alchemy of great results. Technology Accelerators: Good-to-great companies think differently about the role of technology. The Flywheel and the Doom Loop: Those who launch radical change programs and wrenching restructurings will almost certainly fail to make the leap. Some of the key concepts discerned in the study, comments Jim Collins, fly in the face of our modern business culture and will, quite frankly, upset some people. Perhaps, but who can afford to ignore these findings? About the Author: Jim Collins has authored or co-authored four books, i.
 SKU 74262251
Zappos Library - Gung Ho! (N/A) - Accessories
Zappos Library - Gung Ho! (N/A) - Accessories
13.57 $   
Shoespad.com is proud to offer the Shoespad Library - Gung Ho! (N/A) - Accessories: Title: Gung Ho! Turn On the People in Any Organization Synopsis: Ken Blanchard and Sheldon Bowles, co-authors of the New York Times business bestseller Raving Fans, are back with Gung Ho! Here is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. It is a must-read for everyone who wants to stay on top in today's ultra-competitive business world. Raving Fans taught managers how to turn customers into full-fledged fans. Now, Gung Ho! brings the same magic to employees. Through the inspirational story of business leaders Peggy Sinclair and Andy Longclaw, Blanchard and Bowles reveal the secret of Gung Ho--a revolutionary technique to boost enthusiasm and performance and usher in astonishing results for any organization. The three principles of Gung Ho are: The Spirit of the Squirrel The Way of the Beaver The Gift of the Goose These three cornerstones of Gung Ho are surprisingly simple and yet amazingly powerful. Whether your organization consists of one or is listed in the Fortune 500 , this book ensures Gung Ho employees committed to success. Gung Ho! also includes a clear game plan with a step-by-step outline for instituting these groundbreaking ideas. Destined to become a classic, Gung Ho! is a rare and wonderful business book that is packed with invaluable information as well as a compelling, page-turning story. Here is the story of how two managers saved a failing company and turned in record profits with record productivity. The three core ideas of Gung Ho! are surprisingly simple: worthwhile work guided by goals and values; putting workers in control of their production; and cheering one another on. Their principles are so powerful that business leaders, reviewing the manuscript for Ken and Sheldon, have written to say, Sorry. Ignored instructions. Have photocopied for everyone. I promise to buy books, but can't wait. We need now! Like Raving Fans , Gung Ho! delivers. About the Authors: Ken Blanchard is the Chief Spiritual Officer of the Ken Blanchard Companies. He is the coauthor of The One Minute Manager , Raving Fans and many other international bestsellers. His books have combined sales of more than eighteen million copies in more than twenty-seven languages. Sheldon Bowles lives in Winnipeg, Canada, and is president of Ode to Joy Limited, chairman of Precision Metalcraft Inc., and an associate of the Exchange Group. Product Details Format: Hardcover, 208 pages; Imprint: William Morrow (1997); Subject: Employee motivation; ISBN: 9780688154288; Dimensions: 9 x 6 .
 SKU 74262261871
Zappos Library - Made to Stick (N/A) - Accessories
Zappos Library - Made to Stick (N/A) - Accessories
16.47 $   
Shoespad.com is proud to offer the Shoespad Library - Made to Stick (N/A) - Accessories: Title: Made to Stick: Why Some Ideas Survive and Others Die Synopsis: Mark Twain once observed, A lie can get halfway around the world before the truth can even get its boots on. His observation rings true: Urban legends, conspiracy theories, and bogus public-health scares circulate effortlessly. Meanwhile, people with important ideas -- business people, teachers, politicians, journalists, and others -- struggle to make their ideas stick. Why do some ideas thrive while others die? And how do we improve the chances of worthy ideas? In Made to Stick , accomplished educators and idea collectors Chip and Dan Heath tackle head-on these vexing questions. Inside, the brothers Heath reveal the anatomy of ideas that stick and explain ways to make ideas stickier, such as applying the human scale principle and creating curiosity gaps. In this indispensable guide, we discover that sticky messages of all kinds - from the infamous kidney theft ring hoax to a coach's lessons on sportsmanship - draw their power from the same six traits. Made to Stick is a book that will transform the way you communicate ideas. It s a fast-paced tour of success stories (and failures) - the Nobel Prize-winning scientist who drank a glass of bacteria to prove a point about stomach ulcers; the charities who make use of the Mother Teresa Effect; the elementary-school teacher whose simulation actually prevented racial prejudice. Provocative, eye-opening, and often surprisingly funny, Made to Stick shows us the vital principles of winning ideas -- and tells us how we can apply these rules to making our own messages stick. About the Author: Chip Heath is a professor of organizational behavior in the Graduate School of Business at Stanford University. He lives in Los Gatos, California. Dan Heath is a former researcher at Harvard Business School, he is a co-founder of Thinkwell, an innovative new-media textbook company. He lives in Raleigh, North Carolina. Product Details Format: Hardcover, 304 pages; Publisher: Random House (Janurary 2007); Subject: Social psychology, Contagion, Context effects; ISBN: 9781400064281; Dimensions: 8 x 6 inches.
 SKU 74261561871
Zappos Library - Now, Discover Your Strengths (N/A) - Accessories
Zappos Library - Now, Discover Your Strengths (N/A) - Accessories
19.8 $   
Shoespad.com is proud to offer the Shoespad Library - Now, Discover Your Strengths (N/A) - Accessories: Title: Now, Discover Your Strengths Synopsis: Unfortunately, most of us have little sense of our talents and strengths, much less the ability to build our lives around them. Instead, guided by our parents, by our teachers, by our managers, and by psychology's fascination with pathology, we become experts in our weaknesses and spend our lives trying to repair these flaws, while our strengths lie dormant and neglected. Marcus Buckingham, coauthor of the national bestseller First, Break All the Rules , and Donald O. Clifton, Chair of the Gallup International Research & Education Center, have created a revolutionary program to help readers identify their talents, build them into strengths, and enjoy consistent, near-perfect performance. At the heart of the book is the Internet-based StrengthsFinder Profile, the product of a 25-year, multimillion-dollar effort to identify the most prevalent human strengths. The program introduces 34 dominant themes with thousands of possible combinations, and reveals how they can best be translated into personal and career success. In developing this program, Gallup has conducted psychological profiles with more than two million individuals to help readers learn how to focus and perfect these themes. So how does it work? This book contains a unique identification number that allows you access to the StrengthsFinder Profile on the Internet. This Web-based interview analyzes your instinctive reactions and immediately presents you with your five most powerful signature themes. Once you know which of the 34 themes -- such as Achiever, Activator, Empathy, Futuristic, or Strategic -- you lead with, the book will show you how to leverage them for powerful results at three levels: for your own development, for your success as a manager, and for the success of your organization. With accessible and profound insights on how to turn talents into strengths, and with the immediate on-line feedback of StrengthsFinder at its core, Now, Discover Your Strengths is one of the most groundbreaking and useful business books ever written. About the Author: Marcus Buckingham spent 17 years at the Gallup Organization, where he conducted research into the world's best leaders, managers, and workplaces. The Gallup research later became the basis for the bestselling books First, Break All the Rules and Now, Discover Your Strengths , both co-authored by Buckingham. He has been the subject of in-depth profiles in The New York Times , Fortune , Business Week , and Fast Company . He now has his own company, providing strengths-based consulting, training, and e-learning. He lives in Southern California with his wife, Jane, and their two children, Jackson and Lilia. Donald O. Clifton was named the Father of Strengths Psychology by the American Psychological Association and is the chief designer of the StrengthsFinder profile. He lives in Lincoln, N.
 SKU 74254241871
Zappos Library - Purple Cow (N/A) - Accessories
Zappos Library - Purple Cow (N/A) - Accessories
14.25 $   
Shoespad.com is proud to offer the Shoespad Library - Purple Cow (N/A) - Accessories: Title: Purple Cow: Transform Your Business by Being Remarkable [Revised and Expanded] Synopsis: You're either a Purple Cow or you're not. You're either remarkable or invisible. Make your choice. Face it, the checklist of tired 'P's marketers have used for decades to get their product noticed -Pricing, Promotion, Publicity, to name a few-aren't working anymore. There's an exceptionally important 'P' that has to be added to the list. It's Purple Cow. Cows, after you've seen one, or two, or ten, are boring. A Purple Cow, though..now that would be something. Purple Cow describes something phenomenal, something counterintuitive and exciting and flat out unbelievable. Every day, consumers come face to face with a lot of boring stuff-a lot of brown cows-but you can bet they won't forget a Purple Cow. And it's not a marketing function that you can slap on to your product or service. Purple Cow is inherent. It's built right in, or it's not there. Period. In Purple Cow , Seth Godin urges you to put a Purple Cow into everything you build, and everything you do, to create something truly noticeable. It's a manifesto for marketers who want to help create products that are worth marketing in the first place. About the Author: Seth Godin is an entrepreneur, a sought-after lecturer, a monthly columnist for Fast Company , and an all-around business gadfly. He s the bestselling author of Permission Marketing , Unleashing the Ideavirus , The Big Red Fez , Survival Is Not Enough , and Purple Cow . Product Details Format: Hardcover, 160 pages; Imprint: Portfolio (May 2003); Subject: Marketing; ISBN: 9781591840213; Dimensions: 7 x 5 inches.
 SKU 74248981871
Zappos Library - Putting the One Minute Manager to Work - Accessories
Zappos Library - Putting the One Minute Manager to Work - Accessories
13.6 $   
Shoespad.com is proud to offer the Shoespad Library - Putting the One Minute Manager to Work - Accessories: Title: Putting the One Minute Manager to Work: How to Turn the 3 Secrets into Skills Synopsis: The One Minute Manager , published in 1982, took the world by storm. More than 13 million copies have been sold in this country and it has been translated into more than 25 languages, making it one of the most influential books about business management ever written. The second book in this record-breaking series, Putting the One Minute Manager to Work , turns the three secrets of One Minute Management into day-to-day skills and shows how they work in real-life situations. By going straight to boardrooms and assembly lines for their examples, the authors put the One Minute concepts into working systems that directly affect a company's bottom line. Here is the next step in the revolutionary, simple, and uniquely effective system that is changing how the world runs business. About the Author: Ken Blanchard is the Chief Spiritual Officer of the Ken Blanchard Companies. He is the coauthor of The One Minute Manager , Raving Fans and many other international bestsellers. His books have combined sales of more than eighteen million copies in more than twenty-seven languages. Product Details Format: Hardcover, 112 pages; Imprint: William Morrow (2006); Subject: Management - General; ISBN: 9780060881672; Dimensions: 8 x 5 inches.
 SKU 74262271
Zappos Library - Raving Fans - Accessories
Zappos Library - Raving Fans - Accessories
14.93 $   
ShoesPad.com is proud to offer the Zappos Library - Raving Fans - Accessories: Title: Raving Fans: A Revolutionary Approach To Customer Service Synopsis: Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans. This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager , Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans. About the Authors: Ken Blanchard is the Chief Spiritual Officer of the Ken Blanchard Companies. He is the coauthor of The One Minute Manager , Raving Fans and many other international bestsellers. His books have combined sales of more than eighteen million copies in more than twenty-seven languages. Sheldon Bowles lives in Winnipeg, Canada, and is president of Ode to Joy Limited, chairman of Precision Metalcraft Inc., and an associate of the Exchange Group. Product Details Format: Hardcover, 160 pages; Imprint: William Morrow (1993); Subject: Customer service; ISBN: 9780688123161; Dimensions: 8 x 5 inches.
 SKU 74262281
Zappos Library - Re-imagine! (N/A) - Accessories
Zappos Library - Re-imagine! (N/A) - Accessories
13.6 $   
Shoespad.com is proud to offer the Shoespad Library - Re-imagine! (N/A) - Accessories: Title: Re-imagine!: Business Excellence in a Disruptive Age Synopsis: More than just a how-to book for the 21st Century, Re-imagine! is a call to arms - a passionate wake-up call for the business world, educators, and society as a whole. Focusing on how the business climate has changed, this inspirational book outlines how the new world of business works, explores radical ways of overcoming outdated, traditional company values, and embraces an aggressive strategy that empowers talent and brand-driven organizations where everyone has a voice. About the Author: One of the most influential business thinkers of our age, Tom Peters has been hailed as the Guru of Gurus of Management. Tom Peters has worked as a senior White House drug abuse advisor and been a partner at McKinsey & Co. He is a Fellow of the International Academy of Management, the World Productivity Association, the International Customer Service Association and the Society for Quality and Participation. He is also founder of tompeterscompany!, a global training and consulting organisation that advises major clients on organisational transformations in readiness for future changes. Product Details Format: Paperback, 352 pages; Publisher: Penguin Group; Imprint: Dorling Kindersley (March 2006); ISBN: 9780756617462; Dimensions: 9 x 7 inches.
 SKU 74249021871
Zappos Library - Slack (N/A) - Accessories
Zappos Library - Slack (N/A) - Accessories
10.17 $   
Shoespad.com is proud to offer the Shoespad Library - Slack (N/A) - Accessories: Title: Slack: Getting Past Burnout, Busywork, and the Myth of Total Efficiency Synopsis: If your company s goal is to become fast, responsive, and agile, more efficiency is not the answer--you need more slack. Why is it that today s superefficient organizations are ailing? Tom DeMarco, a leading management consultant to both Fortune 500 and up-and-coming companies, reveals a counterintuitive principle that explains why efficiency efforts can slow a company down. That principle is the value of slack, the degree of freedom in a company that allows it to change. Implementing slack could be as simple as adding an assistant to a department and letting high-priced talent spend less time at the photocopier and more time making key decisions, or it could mean designing workloads that allow people room to think, innovate, and reinvent themselves. It means embracing risk, eliminating fear, and knowing when to go slow. Slack allows for change, fosters creativity, promotes quality, and, above all, produces growth. With an approach that works for new- and old-economy companies alike, this revolutionary handbook debunks commonly held assumptions about real-world management, and gives you and your company a brand-new model for achieving and maintaining true effectiveness. About the Author: Tom DeMarco is an international management consultant with clients in numerous industries. His previous books include The Deadline (a business novel with more than 40,000 copies sold) and Peopleware (nonfiction, with more than 100,000 copies sold). He divides his time between New York City and Camden, Maine. Product Details Format: Trade Paperback, 256 pages; Publisher: Random House; Imprint: Broadway Books (April 2002); Subject: Industrial management, Job stress, Risk management; ISBN: 9780767907699; Dimensions: 8 x 5 inches.
 SKU 74261581871
Zappos Library - The 7 Habits of Highly Effective People (N/A) - Accessories
Zappos Library - The 7 Habits of Highly Effective People (N/A) - Accessories
18.72 $   
Shoespad.com is proud to offer the Shoespad Library - The 7 Habits of Highly Effective People (N/A) - Accessories: Title: The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change Synopsis: In The 7 Habits of Highly Effective People , author Stephen R. Covey presents a holistic, integrated, principle-centered approach for solving personal and professional problems. With penetrating insights and pointed anecdotes, Covey reveals a step-by-step pathway for living with fairness, integrity, service, and human dignity -- principles that give us the security to adapt to change and the wisdom and power to take advantage of the opportunities that change creates. About the Author: Stephen R. Covey is a renowned authority on leadership, a family expert, teacher, organizational consultant, and vice chairman of FranklinCovey Co. The author of several acclaimed books, he has also received numerous honors and awards, including being named one of Time magazine's twenty-five most influential Americans. Covey lives with his wife, Sandra, and their family in the Rocky Mountains of Utah. Product Details Format: Hardcover, 384 pages; Publisher: Simon & Schuster; Imprint: Free Press (2004); ISBN: 9780743272452.
 SKU 74254251871
Zappos Library - The 7 Habits of Highly Effective People Personal Workbook (N/A) - Accessories
Zappos Library - The 7 Habits of Highly Effective People Personal Workbook (N/A) - Accessories
10.17 $   
Shoespad.com is proud to offer the Shoespad Library - The 7 Habits of Highly Effective People Personal Workbook (N/A) - Accessories: Title: The 7 Habits of Highly Effective People Personal Workbook Synopsis: Internationally renowned leadership authority and bestselling author Stephen R. Covey presents a personal hands-on companion to the landmark The 7 Habits of Highly Effective People , which has become a touchstone for individuals, families, and businesses around the world. The overwhelming success of Stephen R. Covey's principle-centered philosophy is a testament to the millions who have benefited from his lessons, and now, with The 7 Habits of Highly Effective People Personal Workbook , they can further explore and understand this tried-and-true approach. With the same clarity and assurance Covey's fans have come to appreciate, this individualized workbook teaches readers to fully internalize the 7 Habits through private and thought-provoking exercises, whether they are already familiar with the principles or not. This reference offers solutions to both personal and professional problems by promoting and teaching fairness, integrity, honesty, and dignity. An engaging new companion to a bestselling classic, The 7 Habits of Highly Effective People Personal Workbook will help readers set goals, improve relationships, and create a path to life effectiveness. About the Author: Stephen R. Covey is a renowned authority on leadership, a family expert, teacher, organizational consultant, and vice chairman of FranklinCovey Co. The author of several acclaimed books, he has also received numerous honors and awards, including being named one of Time magazine's twenty-five most influential Americans. Covey lives with his wife, Sandra, and their family in the Rocky Mountains of Utah. Product Details Format: Trade Paperback, 192 pages; Publisher: Simon & Schuster; Imprint: Free Press (2004); ISBN: 9780743250979.
 SKU 74254261871
Zappos Library - The Big Moo (N/A) - Accessories
Zappos Library - The Big Moo (N/A) - Accessories
13.57 $   
Shoespad.com is proud to offer the Shoespad Library - The Big Moo (N/A) - Accessories: Title: The Big Moo: Stop Trying to Be Perfect and Start Being Remarkable Synopsis: Thirty-three of the world's best business minds tackle one urgent question: What does it really take to make your organization remarkable? Most organizations are stuck in a rut. On one hand, they understand all the good things that will come with growth. On the other, they re petrified that growth means change, and change means risk, and risk means death. Nobody wants to screw up and ruin a good thing, so most companies (and individuals) just keep trying to be perfect at the things they ve always done. In 2003, Seth Godin s Purple Cow challenged organizations to become remarkable -to drive growth by standing out in a world full of brown cows. It struck a huge chord and stayed on the Business-Week bestseller list for nearly two years. You can hear countless brainstorming meetings where people refer to purple cows and say things like, That s not good enough. We need to create a big moo! But how do you create a big moo -an insight so astounding that people can t help but remark on it? Godin worked with thirty--two of the world s smartest thinkers to answer this critical question. And the team with the likes of Tom Peters, Malcolm Gladwell, Guy Kawasaki, Mark Cuban, Robyn Waters, Dave Balter, Red Maxwell, and Randall Rothenberg on board -created an incredibly useful book that s fun to read and perfect for groups to share, discuss, and apply. Instead of lecturing you, The Big Moo tells stories that stick to your ribs and light your fire. It will help you to create a culture that consistently delivers remarkable innovations. About the Author: Seth Godin is an entrepreneur, a sought-after lecturer, a monthly columnist for Fast Company , and an all-around business gadfly. He s the bestselling author of Permission Marketing , Unleashing the Ideavirus , The Big Red Fez , Survival Is Not Enough , and Purple Cow . Product Details Format: Hardcover, 208 pages; Publisher: Penguin Group; Imprint: Portfolio (October 2005); Subject: Marketing; ISBN: 9781591841036; Dimensions: 8 x 5 inches.
 SKU 74248991871
 

 

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